Prior appointment
You can decide when you would like us to contact you so we can help with any account-related procedures.
By doing this we can offer you personalised information on your town or municipality.
Customer Services
911 779 020 / 900 330 018 / 900 102 035
Customer service hours:
Monday to Friday, from 8 am to 9 pm.
Incident hotline
900 330 028
Customer service hours:
Available 24 hours a day, 365 days a year.
Meter reading phone line
900 814 138
Call us on this 24-hour phone line to give us your meter reading. You’ll need to give your contract number (shown on the reading notification or on the header of the reading).
Customer service hours:
Available 24 hours a day, 365 days a year.
Use this phone number for enquiries
or commercial transactions.
Customer service hours:
From 08.00 am to 9.00 pm
You can decide when you would like us to contact you so we can help with any account-related procedures.
In order to complete the procedure we will ask you for your identity document: DNI, NIE or NIF.
If your inquiry is related to a payment, invoice or contract.
If you are not the account holder, we will need the document authorising you to act on their behalf.
Check the documentation required for new supply connections.
@infoaquara
Our Twitter channel.
Response time:
Monday to Friday, from 9 am to 5 pm.
Address
To find out which office is yours,
select your town or municipality here